In the case a lock is broken or lock combination is forgotten or lost, items from a locker will be returned only (a) to the person providing proof of identity and proof of renting the locker that match the identity of the individual listed with Operator as the renter and (b) upon payment of any outstanding rental fees or other costs. The Operator is discharged from liability if it releases property in a locker to any person providing accurate proof of identity.
Whether you're playing as Leon or Claire, the solutions remain the same and can be accessed without grabbing the memo that hints at their solution. The only exception to this are the items you grab by developing film rolls--though, there is a minor exception even to that. Regardless, below you can find details on all the optional items locked behind safes, lockers, or hidden in the environment. 

Unclaimed property will be held by the Operator for 48 hours after the event and will accrue overtime storage charges as listed above. Unclaimed items will be released only after all overtime storage charges due have been paid in full. If any unclaimed items remain Operator’s possession after this 48 hour period, the property will be considered abandoned and items may be, without further notice, donated to a charity, sold to cover unpaid rental fees and administrative costs or otherwise disposed of in Operator’s sole discretion. Please contact [email protected] for any forgotten items.

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The badge serves as a key to unlock the white holding case holding the gun parts for either Leon's Magnum or Claire's Sub-machine Gun in the Underground Stairs. These are good to grab, as you'll be following up to use the badge in the S.T.A.R.S. Office to get the weapons themselves. But before you combine the badge with the computer tower, examine the badge's backing to reveal a hidden USB. This can then be used to open the armory.
Unclaimed property will be held by the Operator for 48 hours after the event and will accrue overtime storage charges as listed above. Unclaimed items will be released only after all overtime storage charges due have been paid in full. If any unclaimed items remain Operator’s possession after this 48 hour period, the property will be considered abandoned and items may be, without further notice, donated to a charity, sold to cover unpaid rental fees and administrative costs or otherwise disposed of in Operator’s sole discretion. Please contact [email protected] for any forgotten items.

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