You are eligible for a full refund if no ShippingPass-eligible orders have been placed. You cannot receive a refund if you have placed a ShippingPass-eligible order. In this case, the Customer Care team will remove your account from auto-renewal to ensure you are not charged for an additional year and you can continue to use the subscription until the end of your subscription term. 

In the case a lock is broken or lock combination is forgotten or lost, items from a locker will be returned only (a) to the person providing proof of identity and proof of renting the locker that match the identity of the individual listed with Operator as the renter and (b) upon payment of any outstanding rental fees or other costs. The Operator is discharged from liability if it releases property in a locker to any person providing accurate proof of identity.
“Fans visiting Sports Authority Field at Mile High should keep in mind that not bringing bags to the stadium will ensure the quickest, easiest entrance and exit to stadium events,” General Manager Jay Roberts said in a statement. “However, we understand there are situations where our fans have to carry personal items or check bags. Based on fan feedback, we are implementing a new locker rental program which will minimize wait times to retrieve checked items.”
With the same standard features as the Traditional line, the Traditional Plus Collection is intended for more rugged applications and has matching finish on all sides and top for a finished look. Phenolic Lockers are the material of choice when a high degree of design flexibility is desired or where durability and strength are required. These lockers are fabricated to stand the test of time. The dense components, combined with stainless steel brackets and fasteners, stand up to the most extreme conditions of moisture and humidity. Phenolic is impact, water and corrosion resistant, and does not support bacteria.
Memberships are non-refundable, except for medical and health conditions, deployment, or extraneous circumstances. Money is refunded by the same method that payment was made (for instance, if you paid with a Visa card, your refund will be posted to the same Visa card). Please note: there is a six- to eight-week processing period for check refunds. Please contact [email protected] for further questions.
Unclaimed property will be held by the Operator for 48 hours after the event and will accrue overtime storage charges as listed above. Unclaimed items will be released only after all overtime storage charges due have been paid in full. If any unclaimed items remain Operator’s possession after this 48 hour period, the property will be considered abandoned and items may be, without further notice, donated to a charity, sold to cover unpaid rental fees and administrative costs or otherwise disposed of in Operator’s sole discretion. Please contact [email protected] for any forgotten items.

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